Support
Select your camera below to find setup help, troubleshooting, and maintenance articles for it specifically.
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Setup & Connectivity
4G Camera Offline Troubleshooting
Camera showing offline? It's almost always a power supply issue or a 4G connection issue — here's how to work through both.
BBCAM202 - How To Change Wi-Fi Details
What to do when you get a new router — three options for getting the camera back on your Wi-Fi, from easiest to most involved.
BBCAM202 - How To Factory Reset
A guide to resetting the BBCAM202 Bird Box camera back to default settings.
BBCAM202 - How To Share With Another User Account
How to give someone else viewing access to your camera without handing over admin control, and what happens if you ever need to change the admin account.
BBCAM202 - Initial Setup Instructions
Downloadable PDF guide covering the initial setup of the BBCAM202 bird box camera kit.
BBCAM202 - Will The Audio Announcements Scare Birds?
The camera's audio announcements only happen during the initial setup stage — not once it's up and running, so they won't disturb nesting birds.
BBCAM221PRO - 'Wrong Password' Error
Why the CamHi app shows a Wrong Password error, and how to fix it whether or not you still know the camera's password.
BBCAM221PRO - How To Add On Another Device (Wi-Fi Cameras)
Once your Wi-Fi camera is set up, you can view it on additional phones or tablets too.
BBCAM221PRO - How To Factory Reset (CamHi App)
Resetting the camera back to default settings, including its Wi-Fi and password, using the reset button.
BBCAM221PRO - How To View And Save Footage (CamHi App)
Footage is saved to the camera's Micro SD card — here's how to view it in the CamHi app and save clips to your device's gallery.
BBCAM221PRO - Wi-Fi Camera Appears Offline
A camera that was working before and has suddenly gone offline usually points to a power or router connection issue, not an app problem — here's how to work through it.
Checking Your Camera's SIM Card Status and 4G Signal
How to connect to your camera's WiFi access point and check SIM status and 4G signal strength.
Downloads
HiP2P PC client software, setup guide, and installer downloads for our SIM card and PRO bird box cameras.
Manually Setting The APN Details In 4G Cameras
How to manually enter your network's APN details if your provider isn't recognised automatically.
Picture & Performance
BBCAM202 - Night Vision Settings
How the camera's automatic night vision works, why it can switch on during the day, and how to manually force day or night mode in the Tapo app.
BBCAM221PRO - Night Vision Settings
How the CamHi Pro app's night vision modes work, and how to manually switch between Infrared, Full-Colour, and Intelligent Mode.