Support for 4G PTZ Sim Card Farm / Yard Camera
Setup help, troubleshooting, and maintenance articles for this camera. Can't find what you need? Get in touch and we'll help directly.
Setup & Connectivity
4G Camera Offline Troubleshooting
Camera showing offline? It's almost always a power supply issue or a 4G connection issue — here's how to work through both.
BBCAM221PRO - 'Wrong Password' Error
Why the CamHi app shows a Wrong Password error, and how to fix it whether or not you still know the camera's password.
BBCAM221PRO - How To Factory Reset (CamHi App)
Resetting the camera back to default settings, including its Wi-Fi and password, using the reset button.
BBCAM221PRO - How To View And Save Footage (CamHi App)
Footage is saved to the camera's Micro SD card — here's how to view it in the CamHi app and save clips to your device's gallery.
Checking Your Camera's SIM Card Status and 4G Signal
How to connect to your camera's WiFi access point and check SIM status and 4G signal strength.
Downloads
HiP2P PC client software, setup guide, and installer downloads for our SIM card and PRO bird box cameras.
Manually Setting The APN Details In 4G Cameras
How to manually enter your network's APN details if your provider isn't recognised automatically.