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Support for HD Wi-Fi Wildlife Camera PRO Kit
Setup help, troubleshooting, and maintenance articles for this camera. Can't find what you need? Get in touch and we'll help directly.
Setup & Connectivity
BBCAM221PRO - 'Wrong Password' Error
Why the CamHi app shows a Wrong Password error, and how to fix it whether or not you still know the camera's password.
BBCAM221PRO - How To Add On Another Device (Wi-Fi Cameras)
Once your Wi-Fi camera is set up, you can view it on additional phones or tablets too.
BBCAM221PRO - How To Factory Reset (CamHi App)
Resetting the camera back to default settings, including its Wi-Fi and password, using the reset button.
BBCAM221PRO - How To View And Save Footage (CamHi App)
Footage is saved to the camera's Micro SD card — here's how to view it in the CamHi app and save clips to your device's gallery.
BBCAM221PRO - Wi-Fi Camera Appears Offline
A camera that was working before and has suddenly gone offline usually points to a power or router connection issue, not an app problem — here's how to work through it.